Clinic Associate

Job Responsibilities

Patient Reception & Customer Care

1. Warmly welcome patients and visitors, ensuring a comfortable and positive clinic experience
2. Assist patients with their needs, guide them through clinic procedures, and manage inquiries (in-person and via phone)
3. Keep the reception and waiting area clean, organized, and patient-friendly
4. Provide timely updates on wait times and service status

Appointment & Records Management

1. Schedule and confirm appointments to maintain an efficient clinic flow
2. Assist patients with forms and explain clinic processes clearly
3. Maintain accurate and up-to-date patient records
4. Coordinate patient follow-ups, including calls for job order updates and company initiatives

Inventory & Cash Handling

1. Monitor and track clinic supplies (batteries, accessories, and materials) and coordinate replenishment
2. Handle payments, record transactions, and manage third-party claims accurately
3. Support job order concerns by coordinating with technical support teams

Communication & Coordination

1. Manage incoming calls, emails, and inquiries with professionalism and efficiency
2. Act as a key link between patients and clinic staff
3. Assist in scheduling, reminders, and overall patient coordination

General Clinic Support

1. Help ensure smooth daily clinic operations
2. Provide support to the team and take on additional tasks as needed

Qualifications

1. College graduate of any business or medical allied courses
2. Must be willing to travel to North Area of Metro Manila Clinics
3. With minimum of 6 months of relevant work experience